Question 1

How long do I have to return a faulty item?

Accepted Answer

Warranty as per company rules is only good for 7 days replacement and 1 month repair with no payments.

Question 2

Do you ship internationally?

Accepted Answer

Yes we do, provided that the customer is willing to cover shipping and handling fees.

Question 3

Why does some oil variants don’t have the same consistent smell?

Accepted Answer

Essential oil extraction vary from time to time thus leading to slight changes regarding the smell.

Question 4

Why does your oil have the same name but different in color?

Accepted Answer

The color of oil varies from time to time because of the different extractions done from pure ingredients for our essential oils

Question 5

What is the difference between humidifier, diffuser and purifier?"

Accepted Answer

Humidifier and diffusers both release mist and smell while purifier absorbs dirt and dust.

Question 6

What kind of scent should I use for machine/s I just purchased?

Accepted Answer

Choose among any of our fragrance oil variants to achieve best results.

Question 7

I am unsure of what kind of scent I like. Can you help me?

Accepted Answer

We have a wide array of scents ranging from relaxing, refreshing, fruity, citrus to minty. You can also find designer-inspired scents from our portfolio if you wish to fill your home with the aroma of your favorite perfume.

Question 8

How many scents do you have?

Accepted Answer

We have 138 scents available as of 2018.

FREQUENTLY ASKED QUESTIONS

How may we help you?

How long do I have to return a faulty item?

Do you ship internationally?

Why does some oil variants don’t have the same consistent smell?

Why does your oil have the same name but different in color?

What is the difference between humidifier, diffuser and purifier?"

What kind of scent should I use for machine/s I just purchased?

I am unsure of what kind of scent I like. Can you help me?

How many scents do you have?

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